Challenge
Ronnie Coleman Signature Series had previously worked with another service provider, recovering only $1,299.36 over three months. However, they faced significant revenue losses due to unresolved discrepancies and missed reimbursements on Amazon. They needed a more effective partner to streamline their reimbursement process and maximize their Amazon revenue.
Solution
Refund Hawk partnered with Ronnie Coleman Signature Series to provide a comprehensive audit and recovery service. We identified missed opportunities, won previously lost claims, and followed up on unresolved claims. By working closely with Alpha Lion’s team, we gathered the necessary documentation and evidence to maximize recovery efforts.
Implementation
Audit and Analysis: Conducted a detailed audit of Ronnie Coleman Signature Series’ Amazon account to identify missed reimbursements and discrepancies.
Claims Filing: Filed over 169 claims with Amazon, ensuring every potential reimbursement was pursued.
Reclaiming Lost Claims: Successfully recovered claims that had previously been lost and followed up on unresolved claims.
Collaboration and Documentation: Worked closely with the Ronnie Coleman team to gather all necessary documentation and evidence required for filing the claims.
Persistent Follow-Up: Consistently followed up with Amazon to ensure claims were processed and resolved promptly.
Results
In the first three months of our partnership, Ronnie Coleman Signature Series recovered an impressive $74,790 in revenue, marking a 5656% increase compared to the previous three months with another service provider. This significant recovery highlighted the thoroughness and effectiveness of Refund Hawk’s services.
Testimonial
“Refund Hawk played a pivotal role in optimizing our reimbursement process with Amazon. Their dedicated team filed over 169 cases in just three months, recovering an impressive $74,790 in reimbursements for our brand. The expertise demonstrated in addressing various scenarios, from lost inventory to customer returns, showcases Refund Hawk’s commitment to maximizing financial returns for Amazon sellers. We consider Refund Hawk an invaluable partner in our ecommerce journey.”
Justin Owens, Amazon Sales Manager, Ronnie Coleman Signature Series
