Owl & Ox faced significant challenges with unclaimed reimbursements and lost shipments on Amazon, leading to considerable revenue losses. They required a dedicated partner to help recover these funds and ensure their operations remained smooth and profitable.
Solution
Refund Hawk, partnered with Owl & Ox to address these issues. We provided a thorough audit of their Amazon transactions, filed necessary claims, and conducted investigations for lost shipments.
Implementation
Audit and Analysis: Our team performed an in-depth audit of Owl & Ox’s Amazon account to identify missed reimbursements and discrepancies.
Claims Filing: We filed over 45 claims with Amazon, ensuring every potential reimbursement was pursued.
Shipment Investigation: When Amazon lost 1255 units of their shipment, we initiated an investigation to locate these units and recover the lost items.
Collaboration and Documentation: Worked closely with the Owl & Ox team to gather all necessary documentation and evidence required for filing the claims and investigations.
Persistent Follow-Up: We consistently followed up with Amazon to ensure claims were processed and resolved promptly.
Results
Through our partnership, Owl & Ox recovered an additional $2,793.20 in revenue and successfully located 1255 units that were initially lost just in time for Prime Day sales. This significant recovery highlighted the efficiency and dedication of Refund Hawk’s services.
